[All Regions] Live Chat Service Unavailable

Incident Report for Treasure AI

Resolved

We have identified and resolved the issue affecting the Live Chat feature for Corporate and Enterprise support plans. The service has been fully restored and is operating normally. We sincerely apologize for any inconvenience this may have caused and thank you for your patience.

Posted Sep 28, 2026 - 06:16 PDT

Investigating

We are currently experiencing an issue with our Live Chat feature for Corporate and Enterprise support plans. Our team is actively investigating.

You can still reach our support team as usual by emailing support@treasure.ai. We appreciate your patience and apologize for any inconvenience.

Posted Sep 27, 2026 - 20:41 PDT

This incident affected: US (Web Interface), Tokyo (Web Interface), EU (Web Interface), Korea (Web Interface), and AP03 (Web Interface).