[US Region] Batch Data Load failure for RT2.0

Incident Report for Treasure AI

Resolved

This incident has been resolved, and our support team will be following up with affected customers.

Posted Sep 29, 2026 - 14:18 PDT

Monitoring

A fix has been implemented and we have observed that jobs are succeeding.

Posted Sep 29, 2026 - 11:20 PDT

Investigating

We are currently investigating batch export jobs failing to load data into Reactor in the US (AWS) region. Data updates will be delayed up to 24 hours. We will update status in one hour.

Posted Sep 29, 2026 - 10:22 PDT

This incident affected: US (Realtime 2.0).